Returns & Refund Policy

At Dr. Power Nutrition LLP, we strive to ensure that every product delivered meets our high-quality synergistic standards and your wellness expectations.

Due to the nature of our health supplements, we follow a strict no-return policy once the product is delivered and opened. This is essential to maintain the hygiene, safety, and product integrity required for ingestible nutrition.

However, we provide full support for returns or replacements under the following specific conditions:

✅ Eligible for Return/Replacement:

• Product received is physically damaged, defective, or leaking.
• Incorrect product delivered (does not match your order).
• Package tampered with or compromised before delivery.

📌 Conditions for Approval:

• Timeframe: The issue must be reported within 48 hours of delivery.
• Condition: The product must be unused, unopened, and in its original packaging.
• Verification: Supporting images and an unboxing video must be shared with our support team to validate the claim.

🔄 Resolution Process:

• Once the claim is verified, we will offer a replacement (subject to stock availability) or a full refund.
• Refunds (if applicable) will be processed back to the original payment method within 5–7 working days.

❌ Not Eligible for Return:

• Change of mind or "no longer needed" after delivery.
• Opened, unsealed, or partially used products.
• Issues reported beyond the 48-hour notification window.

For any return-related queries, please contact our support team at:
📧 drpowernutritionllp@gmail.com

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Cancellation Policy

At Dr. Power Nutrition LLP, we understand that sometimes plans change. You may cancel your order under the following conditions to ensure a smooth administrative process:

✅ Cancellation Window:

• Orders can be cancelled only before they are shipped from our warehouse.

📌 Important Notes:

• Fast-Action Shipping: Because we aim for result-oriented service, orders are often processed quickly. Once the order is marked as "Shipped," it cannot be cancelled.
• In cases where the order is already in transit, you may refer to our Returns Policy for guidance on damaged or incorrect items.

💳 Refund for Cancelled Orders:

• If your order is successfully cancelled before dispatch, the refund will be automatically initiated.
• The amount will be credited back to your original payment method within 5–7 working days.

🚫 Non-Cancellable Orders:

• Orders that have already been handed over to our logistics partners or are "Out for Delivery."
• Orders placed during specific flash sales, special promotions, or clearance events (if explicitly stated at the time of purchase).

For urgent cancellation requests, please reach out to us immediately at:
📧 drpowernutritionllp@gmail.com

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*Dr. Power Nutrition LLP reserves the right to update or modify this policy at any time without prior notice.